Share your time. Impact a life.

Volunteers are at the heart of Waypoint, and many of our events and services depend on their support. If you're interested in dedicating your time to helping those in need, fill out our volunteer application and return it to Waypoint via mail, email, fax, or by dropping it off at our main office location (318 5th St. SE, Cedar Rapids, IA 52401).

Editable volunteer application.

How you can help make a difference

*New, starting Fall 2018* KidsPoint Mentor: A KidsPoint Mentor is a caring, responsible adult who serves as a trusted friend and role model to students at KidsPoint’s Before and After School Care sites. Mentors will encourage the development of important academic and life skills and support positive decision making with the youth they work with. Learn more.

Client Outreach Manager: Waypoint’s Homeless & Housing Services is looking seeking volunteers to assist with client follow up by contacting individuals who are currently living unsheltered in our community to ensure they are placed into housing or shelter as soon as possible. Principle duties and responsibilities include:

  • Contact clients who are currently waiting to be sheltered to access immediate needs
  • Complete required paperwork and data entry
  • Provide information and resources

Opportunities are available Monday-Friday between 9:00 a.m. and 5:00 p.m., with a minimum commitment of 2 hours per week. Volunteers must be at least 18 years-old.

Tenant Academy Facilitator: Waypoint's Homeless & Housing Services is looking for a volunteer familiar with tenant and landlord rights and responsibilities to facilitate a nine hour Tenant Education course once a month. The nine hour course is stretched over three days (3 hours/day) and is held either at the main Waypoint building or the Cedar Rapids Ladd Library on the Southwest side of Cedar Rapids. Days and hours may vary from month to month. Volunteer responsibilities include:

  • Facilitate a nine hour tenant education course; group sizes typically vary from 5-15 individuals
  • Teach participants basic skills to be a successful tenant such as: effective ways to communicate with a landlord, basic budgeting for rent and utilities, rights and responsibilities of a tenant and landlord, how to receive a security deposit back, how to search for safe/stable housing, etc.
  • Work with Waypoint staff to set up key speakers from the community (i.e. Iowa Legal Aid, credit counselors, etc.) to present during your class time

Volunteers must be available monthly or bi-monthly to facilitate this course and have reliable transportation to either the main Waypoint building or the Ladd Library. Prior to facilitation, volunteers must complete an online “Rent-Wise” training. Volunteers must be comfortable with public speaking and have experience as a rental tenant or a landlord or be well versed in tenant landlord laws.

Shelter Services Volunteer Assistant: Waypoint’s Homeless & Housing Services is seeking volunteers to support emergency shelter and program staff. Principle duties and responsibilities include:

  • Greet clients at the front desk and direct them to advocate appointments or community resources
  • Maintain confidentiality and security of the shelter environment and the Shelter Services office at all times in accordance with the Waypoint Confidentiality Policy
  • Field and respond to phone calls by collecting data on calls for emergency shelter, providing information and referrals, taking messages, and providing a triage screening to callers for admission to emergency shelter programs throughout the community
  • Complete necessary paperwork and data entry
  • Provide non-judgmental support to clients
  • Document in shelter logs at stated intervals, according to Waypoint record keeping procedures, supporting maintenance of daily logs in the emergency shelter
  • Restock supply areas as needed
  • Cleaning tasks within the shelter and the Shelter Services office
  • Assist program staff with other tasks as assigned

Opportunities are available Monday-Friday between 9:00 a.m. and 5:00 p.m. Volunteers must be at least 18.

Deep Cleaning of Madge Phillips Center Shelter: Invite your friends, family, or colleagues and sign up to deep clean the Madge Phillips Center Shelter! We will provide everything you need to make our shelter sparkle and shine. Opportunities are available Monday-Friday, 9:00 a.m.-4:00 p.m. Volunteers must be at least 16 years-old.

KidsPoint Volunteer Classroom Aid: Volunteer classroom aids are caring, enthusiastic individuals who assist with various activities in the classrooms. You will be helping with educational activities, arts-n-crafts, physical fitness, or whatever activities are happening in the classroom. Opportunities are available at all three KidsPoint Learning Center & Preschool locations. Volunteers must be able to commit to a consistent weekly schedule, but the number of hours required are flexible. Volunteers must be at least 18-years-old and pass a criminal background check. Previous child care experience is preferred, but not required.

KidsPoint Mentor: A KidsPoint Mentor is a caring, responsible adult who serves as a trusted friend and role model to students at KidsPoint’s Before/After School Care sites. Mentors will encourage the development of important academic and life skills and positive choices within the children’s lives. Mentors will support a specific site by providing homework help, activity support, and guidance to all students.

Domestic Violence Victim Advocacy & Support: Waypoint, the Comprehensive Domestic Violence Victim Service provider serving Benton, Black Hawk, Buchanan, Delaware, Dubuque, Jones and Linn Counties, is looking for volunteers to assist individuals experiencing controlling, abusive partners. Ideal candidates are non-judgmental, compassionate, encouraging, and empowering. After passing an initial interview, a free 32 hour training session must be completed, with 20 hours completed online and 12 hours completed in-person with an advocate. Volunteers must be at least 18-years-old and be able to commit to at least 1 volunteer shift per month.

Volunteers may support victims:

  • In medical and legal settings, providing emotional support, information, resources, and further assisting victims in navigating the legal and medical system; medical advocacy requires being on-call for emergency room response
  • Over the phone, providing emotional support and resources/referrals during business hours, and in individual and group settings

Event Volunteer Needs

Waypoint Wonderland: Waypoint Wonderland provides holiday gifts to families served at Waypoint who are living in poverty, are homeless, or are victims of domestic violence. Volunteers will help sort toys and donated items, shop for and distribute toys to families, and a variety of other tasks to help prepare for gift distribution.
Time of need: November-December

Gentleman Campaign™ Events: Waypoint developed the Gentleman Campaign© in an effort to spread awareness about ending domestic violence in the communities we serve. The Gentleman Campaign™ consists of bike nights, t-shirt sales, Gentleman Day, and a benefit motorcycle ride. Volunteers may be required to be at least 21-years-old due to the proximity to alcohol at some events.
Time of need: September-October

Other Ways to Support Waypoint

Welcome Baskets for those Exiting Homelessness: Help Waypoint fill welcome baskets with basic household necessities for those in need. Welcome Baskets are given to individuals and families exiting the Madge Phillips Center Shelter and entering into their own permanent housing. These baskets are filled with items such as: cleaning supplies, dishes, laundry soap, shower curtains, towels, non-perishable food items, etc. Donations are accepted at Waypoint (318 5th Street SE), 8:00 a.m.-5:00 p.m. Monday-Friday.

Bags of Hope: Put together a “Bag of Hope” filled with necessities for individuals who are homeless, nearly homeless, or living in poverty. Bags could include the following items: snack foods (i.e. granola bars, fruit snacks, nut mixes, trail mix, etc.), bottled water, socks, deodorant, travel toothbrush and toothpaste, wash cloths, etc. Items should be put together in a bag (paper sack, reusable bag, gallon/quart zip lock bag).

Leave your mark on the community through an internship

Gain valuable skills and experience while making a difference in the community! Check out all of our internship opportunities.

Brittany Appleton.JPGFor additional information or inquires about volunteer/support programs at Waypoint, contact Brittany Appleton at or (319) 731-6118.

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