Providing innovative solutions to those experiencing a housing crisis

Housing Services

Are you experiencing a housing crisis? Contact our Housing Services team at 319.366.7999 or 833.739.0065. If you do not connect with someone:

1. Leave a detailed message with good contact information and someone should return your call within 48 hours.
2. If you do not have a voicemail set up on your phone or your voicemail may be full, please send an email to

To reduce your wait time on the phone, you can enter your contact information into our online portal by clicking this link: 

On any given day, there are 2,749 people who are homeless in Iowa as reported by the U.S. Department of Housing and Urban Development (HUD). Locally, Waypoint is a leader in helping end homelessness through multiple best practice, cutting-edge services including:

  • Madge Phillips Center Shelter: providing overnight shelter, basic needs, information, referrals, one-on-one support, and skill development to women and families experiencing homelessness
  • Coordinated Entry: a statewide homeless service system that ensures all people experiencing homelessness are quickly identified, assessed and connected to the most appropriate housing intervention led by Waypoint in Linn, Benton, and Jones County to ensure all households in this region have fair and equal access to services
  • Rapid Re-Housing: helping households experiencing homelessness secure permanent housing through housing search and identification, landlord advocacy, case management, and limited financial assistance
  • Homeless Prevention Services: supporting households who are at risk of entering the homeless service system with referrals to community resources to support housing stabilization
  • Tenant Academy:  a nine-hour housing education course providing individuals with "certification of completion" to show reliability and knowledge to potential landlords
  • Balance of the State Call Center: connecting households experiencing a housing crisis throughout the state of Iowa with their local Coordinated Entry system

Leading local efforts to address housing crises

Waypoint is a unique, crucial participant in the community's network of homeless service providers, serving many roles including, but not limited to:

  • Cedar Rapids' largest provider of shelter for women and families with children
  • Offers the most extensive Rapid Re-Housing Program locally
  • Leads the area's only Coordinated Entry, simplifying access to services and resources for households facing housing crises

How you can help end homelessness

Join Waypoint in taking a stand to end homelessness by getting involved through the following ways:

  • Host a Donation Drive: collect non-perishable food items, personal hygiene products, and new household items for Waypoint clients
  • Volunteer: play an important role in connecting homeless and nearly homeless individuals with tailored services through a variety of opportunities in the Housing & Homeless Services
  • Donate: make a gift to Housing & Homeless Services to empower individuals and families facing a housing crisis
If you are experiencing a housing crisis, please call Waypoint's Shelter Service Line at 319.366.7999 or call the Balance of State 24 Hour Call Center at 1.833.739.0065.

We're Here for you

For over 125 years, Waypoint has existed as a vital community resource for individuals in need.

Domestic Violence Resource & Support Line

800.208.0388 -or- 319.363.2093

Housing Services

319.366.7999 -or- 1.833.739.0065

KidsPoint Child Care


Survivors' Program


Contact Waypoint

318 5th St SE
Cedar Rapids, IA 52401


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